If a video doesn’t play continuously (it stops and starts while you’re watching), or stops early, or perhaps not even playing but skipping ahead to the end, try these troubleshooting steps:

Check your internet connection. You’ll need a broadband connection with at least 500 Kbps for the best viewing experience;

Change the video quality to a lower setting to see if the video begins to load;

Pause the video, then change the quality. Allow the gray bar at the bottom of the player to load. Try playing the video again;

If the video still doesn’t load, clear your browser’s cache and cookies and try viewing the video again;

If you’ve completed the steps above and are still experiencing issues, please contact us.